Thursday, October 2, 2008

How to cancel your membership/subscription

So yesterday I had to call India and cancel an online subscription....no not that kind of subscription, exploited babysitters is a yearly deal. It was for equifax. So when it got to the point where "Sarah" asked me if there was anything wrong with the service, I simply replied "No reason". I've found it's easiest just to be blunt when asked this question. Any time you cancel something- membership, subscription, etc... they try to hook you one last time with that question. And they have a rolodex in front of them (or memorized) with every possible comeback. No money? Well we'll give you a discount. Moving? We'll forward to the new address. Didn't like the service? We'll give you a month free. etc etc etc.. blaaaahhh. So just say "No reason" kids and they'll be stumped. I did feel bad for Sarah though because it sounded like she had just been crying. But maybe that was part of her angle.

No comments: